Refund policy
At Cars4Part, we aim to make shipping simple and reliable for customers worldwide.
Where We Ship
Cars4Part ships to customers worldwide. Shipping availability may vary depending on the product, destination, and available carrier services.
Order Processing
Orders are processed after payment has been successfully completed.
Processing time can vary depending on the product, order volume, availability, and fulfillment requirements. Orders are prepared for shipment as soon as reasonably possible.
Delivery Times
Our general delivery estimates are:
Standard Shipping: Approximately 7 days
Express Shipping: Approximately 4 days, where available
These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our control.
Shipping Costs
Standard shipping is generally free where shown on the product page or at checkout.
Express shipping is generally $10 where available. The exact shipping options and applicable charges are displayed at checkout.
Order Tracking
When tracking information becomes available for your shipment, it may be provided through your order or shipping notification.
Tracking information may take some time to become active after a shipment is dispatched.
Shipping Delays
Occasionally, deliveries may take longer than the estimated time due to carrier delays, customs processing, weather, holidays, incorrect address information, or other circumstances beyond our control.
We appreciate your patience when unexpected shipping delays occur.
Address Changes
Please contact us as soon as possible if you need to change your shipping address.
We cannot guarantee that an address can be changed after an order has entered processing or shipment.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned, delayed, or otherwise affected because of an incorrect or incomplete address, additional shipping charges or other costs may apply.
Damaged or Missing Packages
If your package arrives damaged, please keep the packaging and the product and contact us as soon as possible.
If tracking shows your package as delivered but you cannot locate it, please check your delivery location and contact us so we can review the shipment details with you.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Any such charges may be the responsibility of the customer unless otherwise stated at checkout.
Split Shipments
Depending on the products in an order and the fulfillment process, items from the same order may occasionally arrive in separate packages.
Contact
For shipping questions or order assistance, contact us at:
Please include your order number whenever possible.
2. Return & Refund Policy
Return & Refund Policy
We want you to feel confident shopping with Cars4Part. Eligible products may be returned within 30 days from the date the order was delivered, subject to the conditions below.
30-Day Return Window
Eligible return requests must generally be submitted within 30 days from the delivery date.
Please contact Cars4Part before sending an item back so that we can review the request and provide the appropriate return instructions.
Return Eligibility
To help us process a return, the product should generally:
- Be within the applicable 30-day return period.
- Be available for inspection.
- Include original packaging, accessories, labels, manuals, and included parts where possible.
- Not have been unnecessarily damaged, modified, altered, or permanently installed.
Certain products may have additional restrictions based on their nature or use.
Vehicle-Specific Products
Cars4Part offers products designed for specific vehicle makes, models, years, trims, and configurations.
Customers should carefully verify fitment before installing, cutting, trimming, drilling, modifying, or permanently altering a product.
Installation or modification may affect return eligibility.
If you have a fitment question, contact us before installation whenever possible.
Wrong or Incorrect Item
If you receive an item that does not match your order, please contact us before using or installing the product.
We may request:
- Your order number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
This information helps us investigate the issue and determine the appropriate resolution.
Damaged or Defective Items
If an item arrives damaged or appears defective, please contact us as soon as possible.
Please keep the product and shipping packaging until the issue has been reviewed.
Photos or a short video may be requested to help us assess the problem.
Return Shipping
Return-shipping responsibility may depend on the reason for the return and the applicable terms for the order.
Please contact Cars4Part before purchasing return postage or sending an item back.
Do not send a return to an address unless return instructions have been provided for your order.
Non-Returnable or Restricted Products
Some products may have special return restrictions because of their characteristics, including products that have been customized, installed, modified, altered, used in a way that affects resale condition, or otherwise identified as restricted in the applicable product information.
Any product-specific restrictions shown on the product listing should be reviewed before purchase.
Refunds
Once an eligible return has been received and reviewed, an approved refund will generally be issued to the original payment method used for the purchase.
The final refund amount may depend on the reason for return, product condition, applicable return terms, and any applicable charges or adjustments.
Refund Timing
After Cars4Part processes a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
The date a refund is processed by Cars4Part and the date the funds become available in your account may therefore be different.
Order Cancellations
Please contact us immediately if you need to cancel an order.
Cancellation may be possible only before fulfillment or shipment has started. Once an order has entered fulfillment or shipping, cancellation may no longer be available.
International Returns
International returns may involve additional carrier requirements, customs documentation, taxes, duties, or destination-specific procedures.
Please contact Cars4Part before sending an international return so that we can provide the appropriate instructions for your order and destination.
Your Legal Rights
This policy is intended to explain Cars4Part's standard return and refund process and does not limit any consumer rights that may apply to you under applicable law.
Contact Us
For return, refund, or order assistance, contact:
Cars4Part Support
support@cars4part.com
Please include your order number and a clear explanation of the issue.