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Cars4Part Customer Care

Shipping & Delivery

We ship Cars4Part orders to customers around the world. This guide explains processing, delivery estimates, tracking, customs, address changes, delays, split shipments, and what to do if a package does not arrive as expected.

Worldwide Shipping Order Tracking Standard & Express Options

Where We Ship

Cars4Part offers worldwide shipping, with delivery availability depending on the product, destination, carrier coverage, and applicable shipping restrictions.

Availability for your specific destination is confirmed during checkout. Some destinations or individual products may have additional restrictions.

Worldwide customers Shipping availability can vary by product and destination, so please review the options shown at checkout before completing your order.

Order Processing

After your payment is successfully authorized, your order enters our processing workflow. Processing time can vary by product, inventory status, order volume, and fulfillment requirements.

Orders may require additional preparation before they are handed to the carrier. Delivery estimates therefore begin from shipment or dispatch rather than from the moment the order is placed.

1
Order Received Your order and payment are received through checkout.
2
Order Prepared Items are checked and prepared for fulfillment.
3
Shipment Dispatched The carrier receives the package and tracking becomes available when provided.

Delivery Times

Our standard delivery estimate is generally around 7 days, while the available express option is generally around 4 days when offered for the destination and product.

These are delivery estimates rather than guaranteed arrival dates. Actual transit time may be affected by destination, carrier capacity, weekends, holidays, customs clearance, weather, and other events outside our control.

Standard Delivery Generally around 7 days when available for the destination.
Express Delivery Generally around 4 days when the express option is available.

Shipping Costs

Standard shipping is generally offered at no additional charge where the free standard option is shown at checkout.

Where available, express shipping is offered for a flat $10 shipping charge unless a product-specific promotion or checkout offer states otherwise.

Checkout is final for shipping availability The exact shipping services and charges available to your order are the options displayed during checkout.

Tracking Your Order

When tracking information is available, it may be provided through your order confirmation, shipping notification, or customer account.

Carrier tracking can take some time to show the first scan after dispatch. A tracking number does not always mean that the package has already reached the destination network.

Tracking tip If tracking has not updated immediately after shipment, allow reasonable time for the carrier's first scan before contacting support.

Shipping Delays

Delivery estimates can occasionally be affected by circumstances outside Cars4Part's direct control, including carrier backlogs, severe weather, public holidays, customs processing, transportation disruptions, or incorrect delivery information.

If tracking shows a delay, please allow the carrier reasonable time to complete delivery before requesting further investigation.

Address Changes

If you entered an incorrect shipping address, contact Cars4Part Support as soon as possible after placing the order.

We can only attempt to change an address before the order reaches a stage where the shipment can no longer be modified. Once a package has been dispatched, an address change may not be possible.

Check before checkout Please confirm your full delivery address, apartment or unit number, city, postal code, and contact details before placing your order.

Lost or Damaged Packages

If a shipment appears to be lost, materially delayed, or damaged during transit, contact Cars4Part Support with your order number and tracking information.

For damaged deliveries, keep the original packaging and take clear photographs of the parcel and product whenever possible. This can help us review the situation with the carrier or fulfillment partner.

Customs & Duties

International orders may be subject to customs duties, taxes, brokerage charges, import fees, or other government charges imposed by the destination country.

These charges are generally separate from the product price and shipping charge unless the applicable checkout or promotion explicitly states otherwise.

Destination-country responsibility Customs rules differ by country. Customers are responsible for reviewing local import requirements and applicable charges where required.

Split Shipments

Products from the same order may occasionally ship separately when they are fulfilled from different locations or become available at different times.

If your order arrives in multiple packages, each shipment may have its own tracking information and delivery timing.

Delivery & Returns

Once an order is delivered, eligible products may be subject to the Cars4Part 30-day return policy and the conditions explained in our Returns & Refunds policy.

If an item arrives damaged, incorrect, defective, or unsuitable because of a fulfillment issue, contact support before sending the product back.

Need to return an order? Please contact Cars4Part Support first. Do not ship an item to an address found on your own or on the shipping label.

Help & Support

Shipping FAQ

Quick answers to common questions about delivery, tracking, customs, address changes, and shipping delays.

How long does standard shipping take?
Standard delivery is generally around 7 days, depending on the product, destination, carrier, and other delivery conditions.
How long does express shipping take?
Where express shipping is available, delivery is generally around 4 days. Actual transit times can vary.
Is standard shipping free?
Standard shipping is generally offered free where the free standard option is shown at checkout.
How much is express shipping?
The express option is generally $10 when available, unless a product-specific promotion or checkout offer states otherwise.
Will I receive tracking information?
When tracking is available, it may be provided through your shipping confirmation, order account, or another applicable notification.
Why has my tracking not updated yet?
A carrier may need time to record the first scan or update its tracking system after dispatch.
Can I change my shipping address?
Contact us as soon as possible. Address changes may only be possible before the shipment reaches a stage where it can no longer be modified.
Will I have to pay customs or import fees?
International orders may be subject to destination-country customs duties, taxes, brokerage charges, or other import fees.
Can one order arrive in separate packages?
Yes. Orders may occasionally be split into multiple shipments depending on fulfillment locations and product availability.

Contact Support

If your order is delayed, tracking has stopped updating, you received a damaged shipment, or you need help with an address or delivery issue, our support team can review your order.

Cars4Part Support

Email us at support@cars4part.com and include your order number, destination, and tracking information when relevant.