Return & Refund

Last Updated: 18/12/2020

At Cars4Part, we strive to provide the best products and service to our customers. If you are not satisfied with your purchase, we offer a straightforward return and refund policy. Please read through the details below to understand how our process works.

1. Return Policy

We accept returns on most items within 30 days of the purchase date, as long as the following conditions are met:

• The item is unused and in the same condition as when you received it.
• The item is in its original packaging with all tags, accessories, and manuals intact.
• You must provide proof of purchase (order number or receipt).

Non-Returnable Items:

The following items cannot be returned:

• Items that have been installed or used.
• Custom-made or personalized products.
• Perishable goods or items with a limited shelf life.

2. Refund Policy

Once we receive and inspect your return, we will notify you about the status of your refund. If the return is approved, a credit will be applied to your original method of payment.

• Processing Time: Refunds are processed within 7-10 business days after we receive the returned item.
• Shipping Costs: Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect item).

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email us at [Insert Email Address] or call our customer service team at [Insert Phone Number] to request a return authorization.
2. Prepare the Item: Ensure the item is securely packaged in its original packaging.
3. Ship the Item: Send the item to the address provided by our customer support team. You are responsible for the return shipping costs, unless the item was damaged or incorrect.
4. Wait for Confirmation: Once we receive the returned item, we will inspect it and notify you of your refund status.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please initiate a return for the original product and place a new order for the replacement.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [Insert Email Address] with photos of the damaged product and your order number. We will arrange for a return or replacement at no extra cost to you.

6. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer service team:

• Email: support@cars4part.com
• Address: 广州市荔湾区宇宙鞋城D区 668 Guangzhou, Guangdong China