At Cars4Part™, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence. If for any reason you are not 100% satisfied with your purchase, we offer a straightforward 14-day return and refund policy designed to make the process as easy and stress-free as possible.

Quick Overview

1. Return Window

You have 14 days from the date your order is delivered to initiate a return request. After 14 days, we are unable to accept returns or issue refunds unless the item is defective or damaged.

2. Return Eligibility

✅ Items Eligible for Return

To qualify for a return, your item must meet ALL of the following conditions:

• Returned within 14 days of delivery date
• Unused, uninstalled, and in original condition
• In the original packaging with all tags and labels attached
• Accompanied by proof of purchase (order number or receipt)
• Not showing signs of wear, damage, or modification by the customer

❌ Items NOT Eligible for Return

The following items cannot be returned under any circumstances:

• Items that have been used, installed, applied, or modified
• Vinyl wraps that have been cut, unrolled beyond inspection, or applied to any surface
• Custom printed or personalized products
• Items marked as "Final Sale" or "Non-Returnable" at time of purchase
• Items returned after the 14-day window
• Items without original packaging or proof of purchase
• Gift cards and digital products
• Items damaged due to customer misuse or improper installation

3. How to Start a Return

Starting a return is simple. Follow these steps:

4. Refund Policy

4.1 Refund Process

Once your returned item is received and inspected by our team, we will send you an email notification confirming whether your refund has been approved or rejected.

If approved, your refund will be automatically applied to your original payment method within 5 – 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

4.2 Refund Methods

4.3 Partial Refunds

In certain situations, a partial refund may be granted:

• Items returned with obvious signs of use or missing original packaging
• Items returned after the 14-day window (at our sole discretion)
• Items with missing accessories, parts, or documentation

4.4 Late or Missing Refunds

If you have not received your refund within 10 business days of approval:

• Check your bank account and credit card statement again
• Contact your bank or credit card company — processing times vary
• If still unresolved, contact us at support@cars4part.com

5. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item for the same product due to a defect or error on our part, email us at support@cars4part.com with:

• Your order number
• Clear photos of the defective or incorrect item
• Description of the issue

We will arrange a free replacement shipment at no cost to you. If the exact item is no longer available, we will issue a full refund instead.

6. Damaged or Defective Items

If your item arrived damaged or is defective, you are fully protected. Here is what to do:

• Take clear photos of the damage immediately upon receiving the item
• Do not discard the original packaging
• Email us at support@cars4part.com within 7 days of delivery
• Include your order number, photos, and a brief description

We will offer you the choice of a free replacement or a full refund — whichever you prefer. You will not be required to return the damaged item in most cases.

7. Return Shipping Costs

We strongly recommend using a trackable shipping service for your return. Cars4Part™ is not responsible for items lost in transit during the return process.

8. Order Cancellation

You may cancel your order before it has been processed or dispatched. To cancel, email us immediately at support@cars4part.com with subject line: "Order Cancellation — Order #[Your Order Number]".

If your cancellation request is approved before dispatch, a full refund will be issued to your original payment method within 3 – 5 business days.

If your order has already been shipped, it cannot be cancelled. You may return it under our 14-day return policy once delivered.

9. Non-Returnable Items — Full List

For hygiene, safety, and product integrity reasons, the following items are strictly non-returnable:

• Vinyl wraps that have been unrolled, cut, or applied
• Car seat covers that have been installed or used
• Floor mats that have been placed in a vehicle
• Car perfumes or air fresheners that have been opened
• Custom printed or personalized items
• Electronic products that have been opened and tested (unless defective)
• Any product showing signs of installation, use, or modification
• Items returned after the 14-day window
• Gift cards and store credit
• Items purchased during special final sale events

10. Contact Our Returns Team

We are here to help make your return experience as smooth as possible. Contact us:

• Email: support@cars4part.com
• Subject Line: "Return Request — Order #[Your Number]"
• Website: www.cars4part.com
• Support Hours: Monday to Friday | 10:00 AM – 6:00 PM EST
• Phone: +44 7366 306208
• Response Time: Within 24 – 48 business hours