ou can return items within [ 14 DAYS ] of receipt for a full refund or exchange, provided they are in their original condition and packaging.

Contact our customer service team at [insert contact information] to request a return authorization.

Pack the item securely in its original packaging.

Include a copy of your receipt or order confirmation.

Ship the item to [2918 Roosevelt Ave, San Antonio, TX 78214, United States]

Once we receive your returned item, it typically takes [ 14 days 5-7 business days ] to process the return and issue a refund.

Return shipping costs are typically the responsibility of the customer unless the item is damaged or incorrect. We recommend using a trackable shipping service for returns.

Yes! You can request an exchange for a different size or item by contacting our customer service team. We’ll provide instructions on how to proceed.

We're doing our best to offer shipping option around the world. At the moment, we cover: all Countries

The average delivery time for the standard free shipping option is 4 to 5 working days.

And for the Express shipping option is 2 to 5 working days.

All deliveries have a parcel tracking system allowing you to trace the evolution of your package, from our platform, or directly from the sites of the various carriers.

Our orders are shipped within 24 Hours.

Once shipped, an order takes an average of 4 working days to be delivered. Here are some estimates depending on your country, calculated from recent shipments.

Standard Shipping (14-2 Business Days)

Express Shipping (1-4 Business Days)

Unfortunately no. Once the parcel is in the system, no changes can be made on our side.

However, once landed in your country, you should be able to update your address on your national carrier website or by contacting them.

If your package is returned due to an incorrect address, we'll have to re-arrange a delivery process. It will take a few more days so please be careful when filling up the checkout form.

All orders are subject to a handling period before shipment, usually 24 Hours. However, during holidays or a new launch, orders may take a bit longer to process but it never exceed 2 business day.

Once the order is shipped, you will receive a shipping confirmation email with your tracking number and all the information needed.

Please make sure you provide the correct delivery address. Kisvol cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping costs incurred to ship to the correct address.

Once shipped, you'll receive a shipping confirmation email with your tracking number and a link to our tracking page.

You can also access it directly from our website's footer or by clicking Here.

To track your order, you'll need your order number and the email address used to checkout.

To create an account, visit our website and click on the "Sign Up" button. Fill in the required information, and you’ll receive a confirmation email to activate your account.

You can browse our products by navigating through the categories listed on our website or using the search bar to find specific items.

When you find an item you’d like to purchase, select any options (like size or color) and click the “Add to Cart” button. The item will be added to your shopping cart.

To view your shopping cart, click on the cart icon located at the top right corner of the webpage. Here, you can review your selected items.

Once you’re ready to complete your purchase, click the “Checkout” button in your shopping cart. You’ll be guided through the checkout process.

During checkout, you’ll need to provide:

• Shipping address
• Billing information
• Payment method

Creating an account allows you to save your preferences, track your orders, and enjoy a faster checkout experience. You’ll also receive exclusive offers and updates.

To create an account, click on the “Sign Up” or “Create Account” button on our homepage. Fill out the required fields, including your name, email address, and password, then submit the form.

No, creating an account is completely free!

You will need to provide:

• Your name
• Email address
• Password
• [Any additional required fields, like phone number or shipping address]

If you forget your password, click on the “Forgot Password?” link on the login page. You will receive instructions to reset your password via email.

After creating your account, you will receive a confirmation email. Click the link in that email to verify your email address and activate your account.

Yes, you can update your account information at any time by logging into your account and navigating to the “Account Settings” or “Profile” section.

If you wish to delete your account, please contact our customer service team at [insert contact information], and we’ll assist you with the process.

Yes, we prioritize your privacy and security. Your information is protected by industry-standard encryption and is never shared with third parties without your consent.

To log in, click on the “Log In” button on our homepage, enter your email address and password, and click “Submit.”

You have several methods of payment to pay your order on our site:

- Credit card
- Visa
- American Express
- Discover
- Diners Club
- Shop Pay
- Google Pay
- Apple Pay
- Meta Pay

Please note, even if this list is exhaustive, some methods are geographically restricted to certain countries

Our website uses SSL encryption technology, which allows us to guarantee you 100% maximum security for your banking data.

Besides, since 2019, the UE implemented a double factor authorization with the 3D Secure payment.

If you have any questions, concerns or would like further information, please contact us using the form below.

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

If none is working, we accept bank transfer when needed to help our customers. Send us an email and we'll assist you with your order.